Welcome to Holbrook Surgery

Bartholomew Way
Horsham
West Sussex
RH12 5JL

Tel: 01403 339818

Out-of-hours for emergencies: 111

Email for Administration Only (not for medical queries): reception.holbrook@nhs.net

To all of our Holbrook Surgery Patients.

We want to thank you for your patience and support through this difficult and extremely busy time during the Covid-19 pandemic. The number of consultations we have needed to provide to meet demands has certainly increased, in line with national GP appointment demands. In view of this, like many surgeries, we have had to address the way our appointment system works to meet this.

We will speak to patients first and to determine if there is a clinical need to see a patient face to face, that will affect the management plan decided for the patient. We never stopped seeing patients that have needed to be seen face to face during the pandemic, and the number of patients we are seeing face to face since measures have been relaxed has steadily increased.

We have learnt from the pandemic there are indeed conditions and requests that can be managed over the phone quickly, efficiently and conveniently for the patient.

We are unable to give specific time slots for telephone consultations, unless appointments that are bookable online are accessed – these do give a timed slot which we will endeavour to keep to. Otherwise the call will generally be morning or an afternoon call. This is to help manage the daily workload at the surgery in terms of the volume and complexity of patients, emergencies, paperwork and home visits amongst other things. If it is important to you that the doctor phones at a specific time please note when booking and we will to our best to oblige, but cannot promise.

We have also had the introduction of a couple of other services to improve access. We now offer econsults and Livi consults which can be accessed via this webpage and you will find further information on these services here.

I hope this makes our appointment system clearer, and you understand our rationale for the above.

Holbrook Surgery

Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.

Please click on link below for help on how to use e-consult.

https://www.youtube.com/watch?v=1fGEpzrgAJc&t=16s

LIVI APP

See a GP by video with LIVI. Even at the weekend.

Patients of Holbrook Surgery can now see an NHS GP by video using LIVI. Get medial advice, prescriptions and referrals on the same day - even at weekends. The service is provided free on the NHS.

You can download the Livi app to your mobile phone or tablet, at the APP Store or Google Play. Or visit www.livi.co.uk for more information.

LIVI GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in depth diagnosis bases on your medical history

Get the LIVI app here: https://bit.ly/31s8GDh

PPG Newsletter

Our PPG have uploaded their Winter 2021 newsletter, please take a look under the Patient Group tab.

CCTV

As a result of damage in the surgery carpark we have taken the decision to install CCTV. Cameras will cover the carpark, front and back entrances.

Self Help

The NHS are encouraging patients to self-care where possible with medicines brought over the counter at a pharmacy. This of course freeing up GP appointments. Please see our appointments tab for a list of self help medications and listen to the following podcast.