Welcome to Holbrook Surgery

Bartholomew Way
Horsham
West Sussex
RH12 5JL

Tel: 01403 339818

Out-of-hours for emergencies: 111

Email for Administration Only (not for medical queries): reception.holbrook@nhs.net

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Flu Invites

ABC are aware that some patients experienced difficulty reaching their call centre staff when trying to arrange their flu vaccination appointment today. A number of our practices unintentionally sent out booking invites to their patients at the same time and resulted in ABC receiving six times the usual daily call volume. While their team of experienced call centre staff did everything in their power to answer as many calls as they could, there were still much longer waiting times than we would want. ABC therefore want to apologise to any patients who experienced difficulties reaching us. Our call centre is open 9.30am – 5.30pm, seven days a week and we continue to work hard to bring any waiting times down. Please bear with ABC and try the again, do not ring the surgery as we do not have access to their system.

Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.

Please click on link below for help on how to use e-consult.

https://www.youtube.com/watch?v=1fGEpzrgAJc&t=16s

LIVI APP

See a GP by video with LIVI. Even at the weekend.

Patients of Holbrook Surgery can now see an NHS GP by video using LIVI. Get medial advice, prescriptions and referrals on the same day - even at weekends. The service is provided free on the NHS.

You can download the Livi app to your mobile phone or tablet, at the APP Store or Google Play. Or visit www.livi.co.uk for more information.

LIVI GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in depth diagnosis bases on your medical history

Get the LIVI app here: https://bit.ly/31s8GDh

PPG Newsletter

Our PPG have uploaded their Summer newsletter, please take a look under the Patient Group tab.

CCTV

As a result of damage in the surgery carpark we have taken the decision to install CCTV. Cameras will cover the carpark, front and back entrances.

Self Help

The NHS are encouraging patients to self-care where possible with medicines brought over the counter at a pharmacy. This of course freeing up GP appointments. Please see our appointments tab for a list of self help medications and listen to the following podcast.