Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you. Please be aware this is not a same day service and we may need notice to book (dependent on availability).

If you have a disability, physical or mental we are happy to discuss arrangements for reasonable adjustments to help facilitate your use of our services.

Holbrook Surgery offers easy wheel chair access from the front entrance. Disabled parking is available.

• We will ask all patients if they have served in the UK Armed Forces (as a regular or reservist). If you have, we will note this in yourmedical record, with your permission.

• Where relevant to your health, we may ask youto share details of your time in service to helpasses the best support and treatment for you.

• The information you share will be keptconfidential and we will always speak to you before sharing this with other services youmay be referred to.

• You can make an appointment to see our clinical lead for veteran’s health. This person has a comprehensive understanding of the Armed Forces, health conditions linked to service, and the dedicated support you canaccess.

• The NHS has a duty to support the health commitments of the Armed Forces Covenant.This means that you will get priority treatment for any medical condition which has been caused by your service, subject to the clinicalneeds of other patients.

• If you need to be seen by another service, we will let them know you’re a veteran and make sure they have an understanding of your health and wellbeing needs, so you don’t have to keep repeating your ‘personal story’.

• We can give advice and support to your loved ones who may be affected by your health conditions.

• We will investigate any issues and complaints that you may have about your care. If you have any questions about the services we offer, please speak to one of the practice team