Appointments

How to Guide

Book an Appointment

To make an appointment telephone the surgery on 01403 339818. Alternatively you can register for our online services and book via the link at the top of this page.

We like you to see your normal doctor whenever possible, but in the case of an emergency, we will fit you in with any doctor. 

REMEMBER for many common ailments you can care for yourself using medicines brought over the counter at the pharmacy (no prescription needed).  

This is often easier, quicker and cheaper - see Common ailments tab above

If you need some medical advice rather than an appointment, explain this to the receptionist and they will tell you when you can speak to your doctor.

NB If your phone will not accept 'caller withheld' numbers you will need to supply us with an alternative number in case we need to contact you, as the surgery lines cannot over-ride this facility.

Cancel an Appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Request a Home Visits

If possible please try to telephone reception before 10:30 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

Remember up to 12 people can be seen in the surgery in the time it takes for 2 or 3 home visits.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Alternative Options

Local Pharmacy - As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.

If symptoms suggest it's something more serious, pharmacists have the right training to make sure you get the help you need. For example they will tell you if you need to see a GP, nurse or other healthcare professional.

To find out more - Click Here

To find your local pharmacy - Find a pharmacy - NHS (www.nhs.uk)

Minor Injuries Unit at Horsham Hospital - providing assessment and treatment of a wide range of minor injuries (minor head and eye injuries, broken bones, sprains and strains, minor burns and scalds, bites and stings)

Urgent Treatment Centre at Crawley Hospital - treating most injuries or illnesses that are urgent but not life threatening. For example sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings

 

Online Appointments

NHS App

We are currently testing the new NHS APP which you can use to manage your appointments, repeat prescriptions and see your health record including test results.  It can only be used if you have registered for online services.  You can also access 111 online, Symptom checker, data opt out and set organ donation preferences.  If you would like to register for online services see below.

The App can be downloaded from the playstore for Android phones or appstore for iphone.

If you experience any technical issues you can refer to this website for help: https://www.nhs.uk/contact-us/nhs-app-contact-us

To register for online services

ALL patients aged 15 years and over will be required to attend Holbrook Surgery in person with photo ID (preferably a passport or driving license).

You will then be given a registration form to complete, or alternatively download the relevant form and bring it with you to the surgery.

Children

Children vary in the age at which they are able to make an independent and informed decision about who should have access to their on-line records.  New guidance is regularly being published with varying ages when parental access should be limited.   Unfortunately, at the moment guidance is very inconsistent and suggests limiting access from the age of 11 to 16 years old.

At Holbrook we ask any patients over the age of 15 to register for online service in their own right, but due to this recent guidance we need to consider parental access for 11 – 15 year olds.  We realise that 11 is very young,  therefore we will be routinely asking 13yr olds consent for their parents to access there online services.  We may have to change this age to 11 if the guidance changes.

Online application forms

Adult and child under 13 Application for online services

13-15 Application for online services

We will then process your application and email you with details on how to activate your account; this will include your patient ID and registration token.

Once registered you will then have access to our online appointments and prescription service through the NHS APP.

If you are not using the NHS App use the link below, but we are trying to encourage everyone to use the NHS App.

Appointments

At present patients are unable to book appointments online. Please phone the surgery for a telephone appointment and the doctor will book a face to face appointment for you  if needed. 

For continuity of care we advise patients to book with their registered GP for all appointments.

Please call 01403 339818 if you need to be seen urgently.

Our Practice ID is H82640.

Prescriptions Website order form

The online repeat prescription service allows you to view your current repeat medication list and enables you to order items you require.

Online Services prescription Request

Please sign into Sytmonline appointments and prescriptions

Out of Hours

If you require medical advice outside of the surgery’s opening hours, please contact 111.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Minor Injuries Unit (MIU)

Horsham (MIU) and East Grinstead MIU at Queen Victoria Hospital (walk- in) can diagnose and treat a wide range of minor injuries and ailments for both adults and children over one year old; such as: Minor head injuries with no loss of consciousness; Minor burns and scalds; Limb injuries; Simple eye infections i.e. conjunctivitis plus foreign bodies/abrasions; Cuts and grazes; Bites and stings; Ear and throat infections; Skin infections

  • Horsham MIU - more here
  • East Grinstead MIU - more here
  • Crawley Urgent Treatment Centre (UTC) at Crawley Hospital (walk-in)

Treat most injuries or illnesses that are urgent but not life threatening. For example sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings. You do not need to book an appointment – just turn up and you will be seen by either a doctor or nurse.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency. 

111 Online

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

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Further Information

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Disability & Accessibiltiy

If you have a disability, physical or mental we are happy to discuss arrangements for reasonable adjustments to help facilitate your use of our services.

Holbrook Surgery offers easy wheel chair access from the front entrance. Disabled parking is available outside the libary. Please click on this tab for further advice.

Extended Practice Opening Hours

On Tuesdays we offer appointments for commuters and working patients. These have to be pre-booked as the telephones are diverted to the Out of Hours service after 6.30pm.

GP Training & Video Recording of Consultations

The practice has been accredited since 1998 as being suitable for the training of doctors who intend to become general practitioners.  This means that the practice & doctors have had to achieve a number of standards which have been assessed by the GP Deanery of Kent, Surrey & Sussex.

We also have post-graduate doctors sitting in with the GPs as part of their foundation training.

For doctors ongoing professional development & part of GP Registrar training some consultations may be videoed (no intimate examination will be videoed).  You'll be asked if you would mind co-operating with these essential programmes & you will need to sign a consent form.  The receptionists will let you know which surgeries are involved & if you do not wish to participate please let them know.

Consultation Times

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